Support

Contact us

Email support@ucm-app.app from the email address of your account and tell us what happened: which screen, what you expected, and what you saw instead. A screenshot helps. We read every message.

A scan found the wrong card

• Before you scan, check that the game chip at the top of the Scan screen matches your card (for example Pokémon, One Piece, Yu-Gi-Oh!). A card scanned under the wrong game is the most common reason for a miss.
• Hold the card flat, fill the frame, and avoid glare on the card face.
• If the result is close but not exact, choose the right print from the list shown under the result.
• Still wrong? Email us the card name, set and number you expected. That is exactly what lets us fix it.

Subscription and billing

Payments, renewals and refunds are handled by Google Play or the Apple App Store, not by us. To cancel or change your plan, use Payments & subscriptions in Google Play, or Subscriptions in your Apple ID settings. If you subscribed and your Ultra features did not unlock, open the Profile tab and use Restore purchases, then email us if it still does not appear.

Your account and data

• Delete your account — in the app or by email, and what happens to your data.
• Privacy Policy — what we collect and how long we keep it.
• Terms of Use
• Frequently asked questions